Terms and Conditions
Terms and Conditions
Last updated: July 14, 2025
Welcome to Veilixx! These Terms and Conditions govern your use of our website and services. By accessing or purchasing from veilixx.com (the "Site"), you agree to the following terms. Please read them carefully.
1. Custom Orders
All Veilixx jewelry is made-to-order based on the customization details you provide at checkout. Please double-check names, spellings, and special instructions before submitting your order. We are not responsible for errors made during checkout.
2. Processing and Shipping
- Production Time: 5–14 business days.
- Shipping Time: Typically 1–2 weeks depending on your location.
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Tracking: You will receive a tracking number once your order ships.
Note: Shipping delays due to customs, holidays, or courier issues are out of our control.
3. Returns and Refunds
Due to the personalized nature of our products, we do not accept returns or offer refunds unless:
- The item arrives damaged
- We made a mistake in your customization
If this happens, please contact us within 7 days of delivery with a photo of the issue.
4. Cancellations and Changes
We begin production soon after your order is placed. To request a change or cancellation, contact us within 12 hours of ordering. After this window, changes may not be possible.
5. Pricing and Payments
All prices are listed in Dollars. We reserve the right to change prices at any time. Payments are processed securely through our chosen payment gateways.
6. Intellectual Property
All content on this site — including logos, designs, images, and text — is the intellectual property of Veilixx. Unauthorized use or reproduction is strictly prohibited.
7. Privacy
We value your privacy. Your personal information is used only to process your order and provide support. For more, please read our Privacy Policy here.
8. Contact Us
If you have any questions about these Terms, reach out to us at:
📧 hi@veilixx.com